Sears Appliance Repair Complaint - Sears Appliance Repair- Price Gouging, Unresolved Complaint
CORPUS CHRISTI, TEXAS -- Price Gouging, Sears has not resolved complaint!
My stove went kaput. I called Sears Appliance Service because I thought they were trustworthy and would do fair work. When the appointment was made ( December 17, 2010) they asked for the make and model number of my stove. We just purchased our home and the stove appeared new. But apparently it had been beautifully maintained (or not used hardly) and it was 11 years old. Ok, that's not too old is it?? Well apparently in this day and age KitchenAid considers that ancient. But that's another review....
Although Sears had the make/model/serial number on the stove, they failed to inform me or look up whether the stove still had parts available. Apparently once KitchenAid stoves turn 10, they don't make parts for it. The Sears serviceman arrives, and declares that my stove is inoperable and charges me $139!
Then he tells me he is so sorry and to call Sears and straighten it out. That he must charge me. I will never fall for that again.
Since I didn't keep my money captive until I spoke to a manager, now I am still waiting for a refund. I feel the charge to diagnose that my stove was obsolete was too high, double what it should have been. And that's me being nice, most folks would have paid nothing.
I filed a complaint the following Monday (the service was on a Saturday and I was forced to confirm that KitchenAid no longer made the part myself. Which is a whole 'nuther story and is just as irresponsible on Sears' part) and I am told by the operator (1800-4MY-HOME) I will get a call back in 24 Hours. No call. I call again. We're sorry. Our computers crashed. Did we say 24 hours? It's 48. I call again a week later. Now it's after New Years.
Oh, looks like the form that was filed on your complaint was incomplete. Lets start over again...... Yeah, Right! STILL WAITING FOR A REFUND. I will amend this review if I get my money back, if not I will file a complaint with the Better Business Bureau.
You've been warned! If you must use Sears, DO NOT pay the serviceman if you are not satisfied. Insist on speaking to a manager and resolve on the spot. You may never see your money again!