Cheesecake Factory Complaint - inflexible attitude
FORT LAUDERDALE, FLORIDA -- If you go to Cheesecake Factory, don't you DARE ask to substitute an item. My wife asked to substitute a small garden salad for a potato side dish and was told NO! - no apology, just a Nazi-like NO!
I tried to complain to the management by a polite letter but they never even bothered to reply. I also complained at their web site and again no reply. They just don't care.