Brookestone Complaint - Helicopter return
LYNNWOOD, WASHINGTON -- I took the original receipt for a radio controlled helicopter and went to the Brookstone store where it was purchased. It did not operate as promised. The original purchase was made on a credit card (not mine) and I was informed that store credit was my only option without bringing in the original card. This was a gift and I did not have the credit card.
With a receipt the store should issue a full refund and not a store credit. Judging by others I watched trying to return defective items I am not alone in being frustrated by this policy.
The clerk could only tell me that this was the company policy. Trying to complain on the company website later restricted me to a 2" square box with a limit on the number of words.
This all adds up to extremly poor customer service and I will not purchase anything from Brookstone again.