CVS Complaint - Customer Service
BONITA SPRINGS, FLORIDA -- As a employee of CVS I found that customer service to me as a customer was the pits. I treated customers the way I would like to be treated. I treated employees as I would like to be treated. I was treated like garbage by employees, management, and I never received High quality cutomer service service. I got the little bit they felt like giving. If I had a issue with a product or a cashier ringing me up wrong, I was treated like a liar. When I should have been given the same customer service as a customer would.
Do you accuse customers of stealing every time they do a refund? Do you ignore the customer standing in front of you and pretend they don't exist? Did I treat every employee like they were stealing even though they never seem to buy anything?
I shopped at CVS because the discount I received as a employee was really good on a lot of things. I was lucky to get a employee to ring me up. Too busy! I hated shopping there. There was always a error. I ate most of them. After throwing away a lot of money, I started asking for the error to be fixed. Guess what? Accusations fly then. I. as a employee didn't even want to shop there. But my pay didn't make up for the cost of living. I was learning to use coupons. I never did do anything in particuliar wrong on purpose. But I'm not employeed there now. And I do believe all of the employees there are doing things that are wrong. It is hard to keep doing the right thing these days.
Sometimes I don't even know myself what it is. When your working with people over worked underpaid and over stressed and words just keep coming out. Customers have issues every day. Customers have the same complaints I do. Sometimes I would give a refund the best way I knew how. Later I would learn a new way. No one is trained the same way. Every situation is different. It is impossible to constantly think accurately quickly about every possible solution to every situation.
It is a fast paced environment. I was lucky to get to go to the bathroom before I had to go so bad I couldn't stand it any longer. How many of you are good at thinking clearly quickly accurately all the time when all you can think of is I'm hungry or I got a pee. IN humane treatement of employees. I had 4 managers in a year. None of them were that great. All of them had huge weaknesses. Did anyone ever talk to me? How many of them talked about me behind my back? Do you think that ever corrected any problem? Do you think yelling at a employee in front of customers is appropriate and helpful? Do you think customers should be able to yell and cuss at you? There are so many wrongs in this workplace I'm not sure what is right anymore. Unfair treatment is all I can say at this moment. It is a sad thing. It is wrong. CVS corporate is not exonerated. The littlest person gets hit the hardest and it usually starts at the top and tricles down.