Greyhound Complaint - Greyhound is unfair to solving a problem they made.
DALLAS, TEXAS -- Greyhound services are unfair. I paid them $168.48 for myself and 2 children to ride from Marietta, Ga to Birmingham, Al about a $ 14.00 ride the bus came late, when I arrived to Atlanta's station at 1:15am instead of 11:45am the bus to Birmingham Al had already left. The cashier told me the next bus will arrive at 7:00pm. I asked for my money back because I'm diabetic and couldn't stay at a station for that long with also my children and luggage, she told me that I will need to write Greyhound explaining why I didn't ride the rest of the way, so I had to pay my uncle to come get me and take me home. When I get back called the number they told me to send them a copy of my tickets. Months went by and they sent me a voucher to ride Greyhound good for rest of year, I called and told them I want my money back cause I now have a car and have no use for Greyhound, waited months and they sent me a letter saying, Thank you for expressing your concerns we will not be able to honor your request, I called them and asked why, his voice changed and disorderly, he say well we don't give refunds then changed it around and say that ticket was nonrefundable, and I say if the tickets were nonrefundable, then I say you wouldn't have sent me this voucher free for the rest of the year, I also asked to speak with Ms. Perez, and he hurriedly tried to get me off the phone and was saying there is no Ms. Perez that I could speak to and, but her name is signed at the bottom of the letter. He basically said they couldn't do anything for me. EVEN IF I CANT GET MY MONEY BACK THAT I AM OWED ITS THE PRINCIPLE OF RUNNING YOUR BUSINESS IN THE CORRECT MANNER BECAUSE TIS IS GREYHOUNDS OWN FAULT. If you could do anything to help me bring justice to this situation I would be most obliged, Thank you