GMAC Mortgage, LLC Complaint - Deceitful Business Practices
WATERLOO, IOWA -- GMAC, LLC is handling my loan and I recently qualified for AD-Valorem Tax Exemption due to the fact I am a Totally and Permanently Disabled Veteran. I file all the appropriate forms with my county and was granted the tax exemption. I then proceed to call GMAC to notify them of my tax exempt status with the county and they inform me to fax the documentation to them which I proceeded to do the next day, this was done on November 2, 2011. I then get a letter form them dated November 10, 2011 stating to me, "In response to your request, we updated our records to reflect receipt of your partial tax exempt status 2012. Your escrow account has been updated to reflect non-ad valorem taxes only (solid waste and water control). Analysis scheduled for December". None of this was done and I have called them 7 times to hold them accountable with what they stated to me. "Till this day they have not updated my escrow account and no analysis was ever performed in December 2011 and all I get is a run around.
As far as I am concerned this is Deceitful Corporate Mal-Practice it is also Un-Professional and Un-Ethical conduct for a Company to mail a letter to one of their customers bluntly lying to them, it is no more or no less then armed robbery. To all new home buyers...beware do not get into an ESCROW clause, steer clear of them because if not the mortgage company will screw you out of your hard earned money, make interest on your own money and don't give it to these filthy rich corporate criminals.