Wendy's Informative - Poor service and a lack of caring attitude by employee's
CITRUS HEIGHTS, CALIFORNIA -- I would like to say that the Wendys in Citrus Heights Ca, across from the Sunrise Mall is a joke. I went thru the drive thru on date 01/17/2012 and the service I received was just terrible the people working the late shift inculding the manager were very rude and inconciderate. I ordered a classic single meal and 3 dollar burgers. I received fries that had looked like they had been cooked twice over. They were hard and brown and not even hot when I tried them. I noticed this when I got to the street light just down from the Wendy's I purchased them from. So I went back drove thru the drive thru stoped at the window they did not see me. So I went back a second time their was a car in front of me. The people working at the Wendys turn the lights off and said they were closed. I said I am not happy with the fries would you please give me my money back or replace my order. And this is what I got ''NO'' SORRY we are closed you will have to come back in the morning. ''THAT'' IS TOTAL CRAP!. I paid for fries yes but fresh fries and if they could not replace my order they should of right there given me my money back but instead I had to drive home with fries I could not eat. ''So'' half of the ordsr I got it was not a good experience the workers should be fired. Their is ''no'' excuess for that kind of service and the attitudes sucked. They are getting paid and they are not even doing their jobs! Part of working and running a business involves treating the consumer with respect which I did not receive. I should not have to come back in the morning when I got there just 1 minute before they closed. ''Also'' anyone that does not care enough about their job to see that the customer leaves the store with the product they paid for should not be working for the company. I saw a lack of caring and respectful attitudes I do not recommend Wendys in Citrus Heights Ca, across from the Sunrise Mall to anyone who cares to receive what they paid for. The store and the workers should be inspected and replaced.