Scentual Candle, Inc Complaint - Fraud - Scented candles
CHILLICOTHE, OHIO -- Ordered candles by telephone after responding to website found via Google search. Was told the order + shipping would be $254.80. I sent a check that day (10/24/11) for that amount to address on their website (P. O. Box 281, Chillicothe, OH 45601). I was told it would be 2-3 weeks but by late November still no candles and no correspondence from Scentual Candle. I called and was told UPS lost the shipment and couldn't find it. In spite of many, many calls with messages left on answering machine, never received any further word of shipment, never received candles, never got money back. I have filed complaint with BBB and they did not respond to that and filed complaint with FTC this date (1/11/12). Would like to see their website (www.scentualcandle.com) removed from Google searches, at least until this action is resolved.