Time Warner Cable Business Class Compliment - Tad Caudill is awsome!!!
AKRON, OHIO -- Hi, my name is Jim & I'm opening a retail store this weekend.
On Mon 01/09/2012 I called TWC Business Class Midwest (Columbus OH) to set up internet service for my store. The salesman took me thru what to expect & gave me a rate on a 2 yr. contract that I agreed to. He said that he would email it to me to sign, send back , & installation would be on Fri..
Well I looked & waited & no email. So, at around 6:30 that night I called to see what was going on, & I called & I called. So finally I just called the general number again & got Tad Caudill. This guy was so helpful! Got the agreement to me, I e-signed it, he pushed it thru to meet the Fri. install. Now, keep in mind these guys are paid on commission, Tad likely will see nothing from this sale. I guess I've been wrong all these years...
...customer service does exist ! (just in bits & pieces)Dear Time Warner Mgmt. If you hold this guy up as an example maybe you'll get less bad reviews (oh, it turns out, the first salesman went home sick & still has not been back as of this writing, It is Jan. in Ohio after all!)