Priceline.com Complaint - Priceline.com's Worthless Low-Price Guarantee
To collect on Priceline's Guaranteed Lowest Price, I phoned Priceline's website. The representative said she could not find a lower price at the hotel I booked. I told her "That's because it's a small hotel (Authors, in Key West, Fla.), and each room is a different rate." I specified the room I booked, and told her she wouldn't find it available because I had just booked it on Priceline! I printed the less expensive site's offering (EASYTOBOOK. COM) and said I could supply that as proof. She refused. So I sent my proof to Teddi Cremeans at Priceline's Executive Offices, also inviting her to call Authors of Key West to confirm what I said was true. She said she couldn't open my PDF attachment. I offered to FAX it to her. She did not address my offer. Three times I received the form/standard refusal e-mail. Heed the preponderance of negative reviews on Priceline. Priceline is a scam outfit that does not make good on their promises. Use other websites until Priceline is driven out of business.