Toshiba America Consumer Products Inc. Complaint - this product is nothing but trouble
SYRACUSE, NEW YORK -- I purchased a Toshiba Laptop Computer (model #A75-s226) from Best Buy on September 20045 for $1549.00 (Serial Number 74364483K). From day one I had problems with it and decided to contact the Toshiba Customer Support. After several phone calls I decided to go to Best Buy and contact the Toshiba Representative here in Syracuse (IKON), where they advised me to go to the Toshiba website and find out if there were any calls for this model, if there were any notes on problems this particular model was having.
My laptop has the same problem as everybody else. It freezes up, shuts down, over heats, and the sound card doesnt work properly. In March 2005 I took my laptop to IKON where they changed the part that caused the laptop not to be fully insulated and since then it stopped freezing up and shutting down without warning.
Due to over heating this past August, I was working on my PhD project and suddendly the monitor became blue and it stopped working. Due to overheating I lost my hard-drive and all the work I developed since I got this computer! The same day I went to IKON to get the computer fixed and especifically mentionned to the technician that I needed to recover the data in my damaged hard-drive. Problem was that for warranty purposes there is limited work that they can do to recover my data and the technician obeying the requirements of the warranty sent back my harddrive without asking me if I was willing to loose the chance to recover my data. This was totally inacepptable.
Now my laptop has a new hard-drive that does not work properly. Since I got it I lost count of the number of times my laptop suddendly blocked. I cannot afford the time to take care of the bad service and products that Toshiba is selling! When I made the choice of buying this laptop I did it based on the trust in the brand. This trust is gone and I would like everyone to be aware that the same might happen to you, if you go one and choose to still trust Toshiba!
I filled a complaint in the Customers Service, but still I am waiting for feedback from the Customers Relations. This is totally inaceptable. I lost 1 year worth of data and more than 3 Gb of photographic work. There is hardly a way to compensate me for my lost.
Be aware, Toshiba is not what it used to be! Just stop buying Toshiba!