Dr. Lydia Davis Complaint - Filled Glasses With No Permission!
WEST CHESTER, PENNSYLVANIA -- I have been going to Dr. Davis for a little over a year now but have decided to leave her office after the following event occurred. I had my eye exam completed and went in to look at glasses. Once I picked a pair that I was interested in, I asked Marge, the optician, for a price estimate on the glasses. At this time, she conveyed to me that she was too busy to call my provider (while a family member of mine saw her playing Solitaire on her computer) and insisted on calling me with the estimate on my cell phone. A week passed, I never received a call or voicemail, and later realized that she left a voicemail on my home phone, which she said she could not do due to HIPAA privacy issues. She then continued to make my glasses without my permission WHATSOEVER. I confronted the office about it and they had a “leave us alone, we do not care” attitude even after I told them I will let people know what they have done. The optometrist, Dr. Davis, finally returned my phone call, but did not make any effort to make the situation better and satisfy her customer. Not only did this happen, but they refused to release my records to me which is completely ILLEGAL. This matter was not resolved, and the only reason this was not taken to court is because I am not going to be in the area in the near future. I do not recommend this eye doctor to ANYONE. Rude, unprofessional, and money hungry.