American Express Credit Card Complaint - Membership Rewards - Quantas Airlines
I have never been so disgusted with a company than AMEX of how they treat their customers. BEWARE if you are wanting to use your hard earned rewards when travelling. I am with other credit card companies that use my miles for flying and they are certainly better than this company, do not charge as much for your miles being used. eg booked a flight for 2 using my miles, Amex charges a extra 20,000 points per ticket for this international flight, then one has to go thru Qantas airlines where they charged $557 per person for airport taxes etc, total cost $1114 just in taxes. (other airlines charge around the $200 per person) All we saved with using our miles was the cost of 1 airline ticket and used a total of 184000 hard earned points. Contacted Am ex, their attitude was they can not do anything about it as it is Qantas Airlines, which is crap, if they were looking after their customers they would also see that this is a total rip off. We had no choice in airlines as it is Qantas airlines that Am ex use for this international flight. also another problem with Am ex when using your points for travelling, you can not upgrade. All other credit card companies using miles for flights one can up grade. We are having nothing else to do with this company and will no longer use or recommend Am ex credit card.