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Regions Bank Complaint - Release on Pre Authorization
Complaint
TALBOTT, TENNESSEE -- I attempted to make an on-line purchase December 2, 2011. At the end of the transaction I was told I didn't give the proper address on my credit card, and that the transaction was cancelled. The funds for this transaction were taken out of my account anyway. I called the bank a few minutes or so after this, to get any information I needed. I was given the stores Merchant#. This pending transaction reflected on my online banking and on my phone banking. (in other words there was audible proof and visual proof of my transaction). I decided to wait and see if my package would be delivered, but, it wasn't. I began contacting the merchant that I was dealing with about two weeks later. They told me I had to contact Regions bank, when I called Regions bank I was told to contact the merchant. I also looked on my on line banking website (and phone) for the refund. There was no recording or visual proof of it on either one. I thought this odd because the first day I called Regions Bank I saw this on my account transactions page. I called the merchant and they said that the money was refunded on Jan 5, 2012. I have not seen the money reflected back into my account. I called a Regions representative and was told I would have to sign an affidavit to get my problem solved. Is this necessary? I keep up with my account everyday.
Comments:
Posted by TNCHICKADEE on 2012-06-09:
It sounds like the company you ordered from was using a risk-reducing tool (or trying to) by attempting to link, i.e. your billing zip code associated with your card to the zip code you provided. However, the code in their payment processing software appears to be missing some vital parts b/c it either:
1. didn't verify / compare the 2 addresses and gave you the wrong response...and a perfect storm occurred where the shipping dept wasn't told to send your purchase to you.
2. did verify it, saw that it was wrong, but their programmer did not set up an action code to essentially say "if 2 addresses do not match (done), notify customer that transaction is cancelled (done) and remove from the batch (not done, but doing so would have prevented the payment from processing) and product order list (done)".
Too bad all of their "mistakes" are in their favor.
They got about half of it right, LOL. Some people should not be processing payments!
I would keep the affidavit that you signed and keep in mind that you can "reverse" a credit card transaction AKA CHARGEBACK the transaction. There is a time limit on this. Merchants despise dealing with these and I would take the bet that they would call you pretty quick if you called your credit card issuer and charged the transaction back due to failure to receive goods or services.
hope that helps!
1. didn't verify / compare the 2 addresses and gave you the wrong response...and a perfect storm occurred where the shipping dept wasn't told to send your purchase to you.
2. did verify it, saw that it was wrong, but their programmer did not set up an action code to essentially say "if 2 addresses do not match (done), notify customer that transaction is cancelled (done) and remove from the batch (not done, but doing so would have prevented the payment from processing) and product order list (done)".
Too bad all of their "mistakes" are in their favor.
They got about half of it right, LOL. Some people should not be processing payments!
I would keep the affidavit that you signed and keep in mind that you can "reverse" a credit card transaction AKA CHARGEBACK the transaction. There is a time limit on this. Merchants despise dealing with these and I would take the bet that they would call you pretty quick if you called your credit card issuer and charged the transaction back due to failure to receive goods or services.
hope that helps!
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