Regions Bank Complaint - Release on Pre Authorization
TALBOTT, TENNESSEE -- I attempted to make an on-line purchase December 2, 2011. At the end of the transaction I was told I didn't give the proper address on my credit card, and that the transaction was cancelled. The funds for this transaction were taken out of my account anyway. I called the bank a few minutes or so after this, to get any information I needed. I was given the stores Merchant#. This pending transaction reflected on my online banking and on my phone banking. (in other words there was audible proof and visual proof of my transaction). I decided to wait and see if my package would be delivered, but, it wasn't. I began contacting the merchant that I was dealing with about two weeks later. They told me I had to contact Regions bank, when I called Regions bank I was told to contact the merchant. I also looked on my on line banking website (and phone) for the refund. There was no recording or visual proof of it on either one. I thought this odd because the first day I called Regions Bank I saw this on my account transactions page. I called the merchant and they said that the money was refunded on Jan 5, 2012. I have not seen the money reflected back into my account. I called a Regions representative and was told I would have to sign an affidavit to get my problem solved. Is this necessary? I keep up with my account everyday.