DigiExpress, Inc. Complaint - Jekyll & Hyde - Apple repair

Review by rayted32 on 2012-01-12
This company has ceased communication with me after failing to replace the aluminum back plate with an Apple-compatible back plate for my iPad2, leaving me without the ability to use my magnetized Apple Smart Cover. Additionally, because they opened the iPad up a total of three times because they failed to provide a 64Gb back plate, instead adding a 16Gb version, the display is improperly sealed to the back plate and has no chance of ever being sealed properly. So, I am left with an essentially broken iPad2 which has a much lowered market value were I to sell it.

Additionally, they threatened to return my iPad back to me in pieces. The next day, they then offered to replace both the display and the back plate, but insisted that I take responsibility if their heating up of the computing digitizer causes the iPad2 to be "fried". Of course, I said no way. This company should not be your primary source for iPad repair. Their behavior is inappropriate and illegal, in this case. They refuse to correct this problem.

Ray of Vestal, NY

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