Hotwire Complaint - "Hotwire- Where You Get Burned!"
DUE TO MEDICAL ISSUES, MISSED FLIGHT. Hotwire REFUSED TO INCLUDE A HUMAN ELEMENT IN their business model, but this business model that does not allow for human error, makes them a profit.
All reps refused to negotiate with airline to work out a credit for return flight. DELTA was willing to work w/me but HOTWIRE- REFUSED to negotiate credit for flight.
I will never use this company again. I value human interaction and will from this point forward use real live travel agents. I refuse to recognize and abide by this business model. We work too hard for our $ to throw away regarding Hotwire's failure to recognize human error (illness, car trouble missed flight) and they profit from this calculation.
HOTWIRE- YOU'LL GET BURNED!
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