Route 23 Honda Informative - What happened to the service????

Review by Renehasp on 2005-09-19
POMPTON PLAINS, NEW JERSEY -- My tape player broke on my 2005 Pilot. I have been at Rt23 almost every other day for the past week. They keep saying it is fixed and I keep having to proove it has not. I had to take time off from work to come in and show them that the problem is still there.

The courtesy car was given to me with no gas I filled the tank cause it was going to take them a week to fix my Pilot. When I asked to be reinburst Camarad told me to go syphon out the gas because Honda will not give me any money for that.

Tony the service manager tried to throw a free oil change at my frustration and ended up frustrating me even more when after my Pilot was still not fixed he wouldnt give me the courtesy car back!As a result my car is still not fixed. Ive wasted 2 weeks of my life doing their job. And no one at Service has any customer skills. I wrote a letter to the General Manager and I am going to let everyone be aware of whats going on at Route 23 Honda.

Service used to be great and now it is a joke. What happened???

Rene Hasprunar

Update 9-19-2005 11:46am : I just got a call from Lamant from Route 23 Honda and he is going to work with me to get this problem resolved. He is the only person that seems to care about keeping us customers.

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