Phone Power Complaint - Bait and Switch - Residential VOIP service provider
WINNETKA, CALIFORNIA -- I contacted Phonepower.com a year ago to provide phone service for my mother's home. I initiated a package online for $8.33/month, and 2 year agreement. I installed their equipment and works ok. (Not great, but I believe it's that she has a slower cable modem package).
Problem: Plan was switched to $14.95 per month + fees and taxes and was billed at over $24/month. This was never authorized by me, and they didn't contact me about this change.
I called them and they told me they emailed me, but I never received an email. If I did, I would have cancelled. Since it wasn't being billed to me directly, I didn't become aware of this until recently as they billed my mothers'credit card.
Now they want a $100 early termination fee and a $25 dispute fee.
Not going to happen!
Disgruntled with Phone Power.