Choice Hotels, Econolodge Complaint - Don't Trust Choice Hotels Reservation Service
N. LITTLE ROCK, ARKANSAS -- A month before our 800 mile trip to TN we went on the Choice Hotel's Econoline web sit. Since N. Little Rock, AR was half way we checked for Handicapped rooms on the night of our trip. Both my wife and I need bars in the shower and some of the time I need wheelchair accessible bathroom fixtures. We ordered a handicapped nonsmoking room and received our confirmation immediately. We rechecked prior to leaving town and were assured that the room was available as ordered. When we arrived, I again stated our need for a handicap accessible, non smoking room. I was then told that I had not ordered a handicap accessible room. Instead they had set asside a nonsmoking room with a door wide enough to get a wheelchair into. The room was dirty and the shower/tub was impossible for my wife to get into. The beds were horrible and the staff totally unresponsive. The 'free' breakfast was gone before 8am even tho there were less than 6 cars in the parking lot all nite long. I know because we were located in the room looking out on the entry to the motel. This with at least a 90% vacancy. We were going to stop at the same hotel on the return trip but instead drove another hour to stay at a Motel 6. It was either that or another Choice Hotel and I wasn't going to make that mistake again. As for the Choice rewards... They can stick it.
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