Verizon Fios Complaint - Horrible cancellation customer service
HARRISBURG, PENNSYLVANIA -- Cancelled Verizon Fios Service: Requested Oct 23. My phone was turned off, email account blocked. I wanted to drop off the Fios equipment to the Verizon office. I was told no, I must mail them back. I was told I would receive return shipping boxes in the mail for the boxes/remotes/cables/modem. The boxes did not come. Called again, they had no record of me cancelling service. I received a monthly bill for service. I paid the bill to avoid credit issues. I repeated the above, waited for the boxes. They did not come. I called again. No record, same thing again. I finally got the boxes on Dec 10, packed up the equipment and dropped them off at the US post office on Dec 12. Got a call from Verizon saying they have not received the boxes and I would be getting a bill. I confirmed with US Postal that the Verizon "Agent" picked up the boxes on Dec 27. I got a bill for over $1200 from Verizon on Jan 13 for the un-returned equipment. Thank goodness I have my receipts, I took pics of all the equipment packed in the open boxes as well as wrote down all the serial numbers, but I bet they will say something like: "the equipment was not in the boxes or they were damaged or they didn't get them". Verizon is plain and simple - CRIMINAL!!!! My credit rating is now in jeopardy if I do not fork out the $1200. Horrible service, horrible record-keeping and horrible business ethics. I will never go with Verizon again for anything. Skip Verizon totally!
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