Time Warner Complaint - Maintenance Crew cut my 75 year old mother's service and left cables loose for pets and children to get tangled in in her yard
DAYTON, OHIO -- My widowed mother's cable service (phone, TV, internet...) was working until a Time Warner cable crew came in her backyard to do maintenance work on a Friday afternoon. By the time they left, hours later, they had cut her drop disabling her service for hours and did not come back to finish the work that evening. They left cables strung about everywhere and left the fence gate open, leaving the possibility of our dogs getting lost and the kids getting strangled. I called Time Warner telling them about the incident and they ensured me they would have a crew out there, hopefully that evening. Again, I need to emphasize she had all her services working prior to Time Warner's crew's arrival. Fast forward to Saturday, where now my husband is arguing with Time Warner as to why they have not fulfilled their promise. When he inquired about the incident progress, he was informed they were going to try to fix it by the end of the day. Totally unacceptable. They can break their own system and not fix it is the bottom line. They said "their technicians are all booked and we squeezed her in." Really nice. Judging from the other comment regarding this company, they could care less.