Du-West Complaint - Faulty, Shady, Non Certified and Incompetent
DALLAS/HOUSTON, TEXAS -- My appt time was 9:00 on Novemeber 10, 2011 and the showed up l hour late. the started digging around the house more concerned with drinking my coffee (grant you it was very cold outside). one of the employees even asked " How do you dig a hole?" they continued to dig and insert the concrete clinders and they started to raise one section of the house and cause the house to separate by 1 inch or so and crackes all around the kitchen and concrete was shooting out of the wall like a bullet. I screamed out the door to get them to STOP!!!! Then called Tim who was supposed to be on location, he advised me that he could not come to my house today that tomorrow will be the better time. Then the crew packed up and left the property at 3 pm in the afternoon. the next day a new crew showed up (still no supervisor) they advised me that they were called to clean up all their mistakes and that they always have to fix their damages. the supervisor showed up @ 6 pm in the evening and they didn't finish til well after 8 pm.
I had several sink wholes and when called it took them almost 2 weeks to come back out with dirt to fill the whole. I called the owner Jim and I got a lot of lip service and he said he would send out some one to come talk to me and see the damage. well guess who it was that came out... Tim the supervisor that was suppose to be here all along. and he proceeded to tell me that the damages that I had received was damage that was already there. again LIP SERVICE!!! and now as of Jan 14 I have more sink holes.. I called and to this day I have not received a return call.
I have had secon oppions and been advised there should have never been any foundation work performed and doing so caused more damage then good. and on top of that Du-West over charged me by half for what I got.
I do not recommend that anyone use du-west for any repair work on their home if you value your home.
Du-West you are shady company and do not stand behind our work or your word. I will be passing the word on every social network I can find.