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Gap Complaint - Bad gift certificate return policy - Customer Service
Customer Service - Complaint
I received a shirt for Christmas that was too small. Not being able to find any in the store that suited me, I tried to return the shirt with the gift receipt. I was told that I could not get a cash refund but could only get a merchandise refund. Not being a big shopper I have no desire to keep coming back to see if they have something I want. Hoping I do lose the certificate before that. Isn't that the whole purpose of a gift receipt I would have been given the same option if I returned the shirt with no receipt. Not that it will break them but I certainly won't be back. I hope that this is fair warning to anyone giving a gift. Don't expect that the gift receipt will be helpful to the receiver.
Comments:
Posted by samanthasmom on 2012-01-14:
Most stores have the same return policies when it comes to gift receipts. Accept the store credit and sell it on craigslist or ebay.
Posted by unhappy999 on 2012-01-14:
I think that is why stores are always asking you if you want a gift receipt as then they are not out anything if the person returns the item.
Posted by Venice09 on 2012-01-14:
I thought a gift receipt meant you could get a refund. I'm afraid gift receipts are losing their appeal.
Posted by olie on 2012-01-14:
Venice, the gift receipt means you get to spend the same amount at the store/chain the original gift came from. It does not mean that the recipient gets the cold, hard cash.
But OP isn't the person who spent money. The gift giver is.
If the giver had wanted to give cash, he/she would have.
OP: Gap as terrific basic T-shirts, long and short sleeved. They are a basis for my wardrobe. Gap's socks are great. I'll bet you can use the merchandise refund online.
Hey--go buy a bunch of clearance socks, mittens, winter hats, little kid stuff and donate to a homeless shelter. You get that pesky merchandise receipt out of your hair, and someone in need gets a necessity. Win/win.
But OP isn't the person who spent money. The gift giver is.
If the giver had wanted to give cash, he/she would have.
OP: Gap as terrific basic T-shirts, long and short sleeved. They are a basis for my wardrobe. Gap's socks are great. I'll bet you can use the merchandise refund online.
Hey--go buy a bunch of clearance socks, mittens, winter hats, little kid stuff and donate to a homeless shelter. You get that pesky merchandise receipt out of your hair, and someone in need gets a necessity. Win/win.
Posted by trmn8r on 2012-01-14:
It is very common to issue a store credit when an item is returned with a gift receipt.
Regarding your scenario of someone returning a shirt with no receipt, gift or otherwise, most stores today won't give diddily. Think about why - what if the goods were stolen?
Regarding your scenario of someone returning a shirt with no receipt, gift or otherwise, most stores today won't give diddily. Think about why - what if the goods were stolen?
Posted by yoke on 2012-01-14:
I have found that even with a gift receipt you get store credit. It is not up to the stores to give you cash if that is not what the gift giver wanted to give.
Posted by momsey on 2012-01-15:
Someone gave you a Gap shirt as a gift. He or she didn't give you cash to spend as you pleased. They were nice enough to include the gift receipt in case it wasn't your size or quite your style. You're not out anything. This is a good thing to know, but I don't think it should affect things. I don't believe someone should get cash for returning a gift.
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