Amazon.com Complaint - BEWARE OF THEM SENDING USED OR DEFECTIVE MERCHANDISE!
SEATTLE, WASHINGTON -- In the last 4 weeks I have been sent the following from Amazon that was used or defective:
1) Toshiba laptop from Amazon, LLC. The laptop that I received was used. It had 1 scratch on the lid, and 2 large scratches on the screen. When I called Amazon's customer service, they told me they had sold out of the model I had ordered and couldn't offer a replacement. I asked why I had been sent a used one, and was told that it was a factory sealed laptop that was shipped. This is completely false, as it also had finger prints all over it.
2) Today I received Weeds season 3 which took 19 days to arrive at my home. When I opened it up, the DVD's were all scratched. I called Amazon and they said it came from a re-seller and they could send anything they chose. At the same time I ordered seasons 4 & 5 and they are new, not used like season 3. No where on the order page did it say anything about coming from a third party.
3) Lastly I ordered a Sony VAIO laptop and the pixels on the screen were defective. It looked like a Christmas tree sparkling. This too was supposed to be new. It did come out of a factory sealed box.
I know anything can be defective, but 2 laptops and 1 used DVD set. What's going on at Amazon?