Embassy Suites Complaint - Hilton / Embassy Suites Out of Control
As a business traveler I log 100,000 miles a year and stay at numerous hotel chains. Embassy Suites by Hilton use to be a very enjoyable experience. Unfortunately I have noticed a decline, especially on the weekends when Party Groups and Sports Teams seem to descend on the hotels.
You are typically awoke in the middle of the night with kids screaming and running down the hallways. Where are the parents, according to security, they are partying in the lobby and the hotels appear to be at a loss for a solution. Do they alienate the weekend rowdies or lose the business travelers business. As I write this letter, I am listening to someone banging on drums in the room next door. "I kid you not" ! Despite my Gold Level Status, I will be looking at Marriott or Sheraton for my lodging needs.