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Embassy Suites Complaint - Hilton / Embassy Suites Out of Control
Complaint
As a business traveler I log 100,000 miles a year and stay at numerous hotel chains. Embassy Suites by Hilton use to be a very enjoyable experience. Unfortunately I have noticed a decline, especially on the weekends when Party Groups and Sports Teams seem to descend on the hotels.
You are typically awoke in the middle of the night with kids screaming and running down the hallways. Where are the parents, according to security, they are partying in the lobby and the hotels appear to be at a loss for a solution. Do they alienate the weekend rowdies or lose the business travelers business. As I write this letter, I am listening to someone banging on drums in the room next door. "I kid you not" ! Despite my Gold Level Status, I will be looking at Marriott or Sheraton for my lodging needs.
You are typically awoke in the middle of the night with kids screaming and running down the hallways. Where are the parents, according to security, they are partying in the lobby and the hotels appear to be at a loss for a solution. Do they alienate the weekend rowdies or lose the business travelers business. As I write this letter, I am listening to someone banging on drums in the room next door. "I kid you not" ! Despite my Gold Level Status, I will be looking at Marriott or Sheraton for my lodging needs.
Comments:
Posted by olie on 2012-01-14:
As a former wrestling and gymnastics parent, I can tell you that not ALL team parents let their kids run up and down the hallways all night. (That's the hockey parents.)
I do recall that we really liked hotels that had suites at a terrific price. That allowed more families to share the expense. Or, unfortunately, to let one parent take a bunch of kids.
In the future, you might try asking the hotel's reservations clerk if there are any "blocks" set aside for sports groups. You'd have to phone the hotel directly, as an 800 reservations line or online booking site might not have this information.
There's no guarantee that the hotel would provide this information to you, though.
I do recall that we really liked hotels that had suites at a terrific price. That allowed more families to share the expense. Or, unfortunately, to let one parent take a bunch of kids.
In the future, you might try asking the hotel's reservations clerk if there are any "blocks" set aside for sports groups. You'd have to phone the hotel directly, as an 800 reservations line or online booking site might not have this information.
There's no guarantee that the hotel would provide this information to you, though.
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