Citizens Bank Compliment - Hidden fees, and worthless customer service
NEWTON, MASSACHUSETTS -- Citizens Bank is without a doubt the worst bank I have ever worked with.
They have been charging me $7.95/month to allow my Intuit Quicken software to synchronize with it. I've never heard of that and neither have any of my friends. Further, they never warned me that there would be a such a fee. And to top it off, it doesn't even work - Quicken always gets an error when it tries to synchronize so I actually disabled it.
After paying the false fee for ~5 months, I finally gave them a call. The person on the phone said they would escalate it to a manager to see if they could give a rebate. I didn't hear back from them for 2 weeks so I called back. This time, the person on the phone said the account doesn't show a records of the previous conversation so he put in a formal note into the system and again said they would escalate it. Still no word for 2 weeks so I called them a final time. This time the person said he sees a record of the previous record but the issue is still open... he promised either he or the manager would call me within 1 week. It's been 2 weeks and I never heard back from them.
Between the charging fees like thieves and handling customer complaints so poorly, I'll obviously cancel the account. But if you are reading this, I highly recommend that you don't bank with Citizens. I'm telling my friends the same. It's no wonder that these big banks are in such trouble and need us to bail them out (through the government and the fees!)... really amazing.