T-Mobile Complaint - What is going on? - Cell Phone
I have been a T-mobile customer for a long time, over. I have always used pay as you go until March 8, 2011. That is when I purchased an new 3G cell phone with a two year contract. Only to find out about the merger with AT&T afterwards. From the very start, I had problems and was back to the sales store, in less that a week.
The young man who waited on me put in a password to unlock the sim card. I had problems with that, causing my first trip back to the store. My new cell phone would forward calls from my pay as you go phone to the new contract phone, which I did not authorize. When I asked for tech help tech to correct this problem, no one was able to stop this. The only way that I was able to stop this process was to remove both the battery and sim card from my p. s.g phone. I never got my rebate of $20.00( until I called and complained in Sept.) or a bill. Again I had to go back to the store for three months to make a payment.
Each week, sometimes twice a week, I was calling help. No service, unable to send text messages, No G's at all, messages going directly to voice mail, phone sending e-mails which I knew nothing about. The same things happened to others I knew using this company. It was a mess then as it still is almost 10 months later, my service is messed up. According to the tech. there is very little other that taking out the battery and sim card to correct this problem, resetting seems to last only a short time. Yet each month because I am under contract (for 2 years), I must pay on time and endure being unable to use this phone,.. To be honest, I do not think it is the company just that it is being sabotaged!! This problem did not start until after the merger with AT&T was denied by the FCC.