Sears Complaint - Sears Appliance Suck
PUDACAH, KENTUCKY -- My elderly parents purchased a Side by Side Fridge with Freezer on the bottom from Sears. It was called the Elite. Top of the line....more like bottom of the barrel. In 14 months my parents have called for service 5 times for 5 "different" reasons. Last Friday the Fridge went completely OUT, ruining everything in it. After hours of arguing with Customer Service (that's an Oxy Moron) Sears decided they would send a service tech out. Monday he came out. He said the fan had gone out and that he would replace it. He went to his truck and came back with a part that he said was NOT for this model but he THOUGHT it would work. Well, today, Tuesday, my parents got up to another mess. The whole thing was frozen completely. Everything in the fridge was ruined again. I called the company myself this time and I got NO help. They explained to me that the fridge was not under warranty but they would be happy to send a tech again to try and repair it. NO WAY!! I want it replaced but not with the same model. I was told it was just tuff luck; they should have bought the warranty. They said, "Things just don't last forever". They offer to continue to send the same inept repairman and my parents are afraid to leave the house for fear it will fail again. I was given more MIS-information than the Enquirer. They project all these warm fuzzy feelings on the big Extreme Home Makeover show and then you treat others like CRAP with expensive, under quality, under serviced, piece of defectively assembled appliances. SO what’s a consumer to do???? I am thinking about hauling the fridge around after I paint it yellow and park outside the door of Sears and hand out the information. All I can say is, buyer beware. Don't buy from Sears all they want is the sale, not service and not to make things right. Look for the flyer and the yellow fridge coming to your local Sears store. This is not a big deal for Sears. They could replace the fridge, which would be the honest thing to do and send it to research to explore why it’s had so many problems or take it to the city dump, which is where it belongs.