National Floors Direct Complaint - Company policies and customer service terrible
AVON, MASSACHUSETTS -- Hired company to install hardwood floors in 3 bedrooms and hallway. This was almost a $6000 job I paid 50% up front. When installers arrived I was told they required remainder of payment prior to starting the job. I have never heard of a company in the service business requiring final payment prior to the job being completed. I never heard of paying in full for a contracting job before a job is completed. I called the office and spoke to Paula who claims she was a supervisor of customer service. I explained my concerns and it seemed like I was an interruption to her day. I asked to speak to a manager and was never able to. Not the person I would want representing my company.
Installers were very polite and apologetic to my concerns. Based on their response it appears they get this a lot. As you can see by several of the reviews that have one star the company has significant issues in how they deal with their customers.