United Parcel Services Complaint - UPS's way or the highway
PHILADELPHIA -- I live in an apartment building and work full time. I am usually not around when packages are due to be delivered. My last UPS package I received the first attempt notice and responded promptly because I know they will send it back after three attempts and I wanted that package. I initially went online to try to get them to hold it at the UPS store for me, but the location was far from me. Living in the city, I'd have to either pay 8 bucks for public trans and then walk for 15 minutes in a seedy neighborhood or pay roughly 30 dollars round trip for cab far to and from the Subway, which would have cost me an additional 4 bucks. My huge complaint is that when I called to ask if they could hold the package at the CLOSEST UPS, the one within 5 minutes of my apartment they rudely refused. Apparently there is no way to get them to save your package at another UPS store. You would think they would at least plug in your zip code and let you pick the closest UPS or automatically do that. I will avoid using UPS again. I would rather miss a deal or not be able to buy something I need than deal with their terrible service.