Guardsman Protection Plan Complaint - Guardsman Protection Plan SUCKS!!!
ATLANTA, (MORROW), GEORGIA -- I purchased living room furniture and was encourgaed to include Guardsman 5 year elite protection plan, in Oct 2011. On Dec 25, 2011 a guest vomit on the loveseat and sofa. I placed my request for service on Dec 27, 2011, two days later because they were closed on Dec 26. The plan states to make a request within five days of the incident and bodily fluids were covered. The technician was scheduled to come to my home on Jan 9, 2012. Speedy service right. I uncovered the furniture for the tech, he said he did not see any stains. Yes, I cleaned up the vomit. Was I to leave piles of vomit on the loveseat and sofa. I proceeded to uncover the rest of the furniture were the vomit were. He said he was only cleaning one area. I told him he needed to make call back to his office, I request 4 areas needed to be cleaned. On right arm of the loveseat, both cushions on the loveseat and the right cushion on the sofa. He took pictures and left. He left, I thought he went to truck to make a call, but he left. Never saying a word. I called immediately to Guarsdman, it took 4 tries and an hour later before I spoke to a person. They were rude and insured me my furniture would not be cleaned. The tech had already contacted them and said he cleaned the arm of the chair and I wanted all my furinture cleaned. I told them that was not true. I was told it was my word againt the tech., now I'm being called a lair and cheat. After speaking to several people and waiting on the tech to turn in his report with the pitures, that took another week, my claim was denied. Gaurdman Proctection Plan Sucks!!! Because they did not see a stain on Chocolate fabric my claim was denied. The fluid has now soiled through layer of the material and cushion and now it smells. The funiture is not three months old.