Toys R Us Complaint - Never EVER, EVER, AGAIN! Not one penny...
LIMA, OHIO -- We bought a rc helicopter for our 9 year old son for Christmas from the Toys R Us in Lima Ohio. He also received one from his grandparents (honestly a better one) so he decided he wanted to keep the one from his grandparents and return the one we got him from Toys R Us...I had already opened the box for the helicopter, but only to install batteries in the remote for Christmas morning...you have to remember, I didn't know his grandparents had also bought him one. When we took the helicopter into the Lima store to make the return (with the receipt ), I was completely shocked and blown away when the extremely rude employee informed us that they would only return it for the exact same one because we had opened the box!!!!!!! What???? It was never used, at all!!!! I thought if I explained the situation, I would surly make her understand, but NO. I asked if this insane policy was posted clearly where customers would know, and she turned and pointed at the sign that is hanging behind the customer service desk. And there it was, in small print. I stated that it should be where the helicopters are sold, so you know the policy before you buy from there!!! So, so, So, disappointed in the character of this store. Tgey will never get another penny of our money. Never.
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