Hotels.com Complaint - Hotels.com rewards program is a scam!!
I signed up on Hotels.com for their rewards program. The program states that if you accumulate 10 nights through Hotels.com, you get a free night. Well, I am almost ready for my free night. Hotels.com now states that I do not have an account with them on file. Well, I do have an account then suddenly they block my login information. They keep sending me solicitations daily but state they cannot find my email address in their records. I have spoken to 3 different reps and all 3 promised that I would be contacted within 48 hours by the proper dept. who handles their rewards program. It has been a month now and no phone call. I even went to their site and submitted my complaint online over 2 weeks ago and still no return phone call from Hotels.com. My next complaint will be to the BBB. I've since deleted the Hotels.com app from my phone and have downloaded the Expedia.com app which I must say is much better.