Wholesale Furniture Brokers Complaint - Crooks and Liars!!! AVOID
KAMLOOPS -- DO NOT ORDER FROM THIS COMPANY!!!!
I ordered a bedroom set shown on their website over the phone on November 30th, 2011. It was shown as a dark black/brown colour called "cappuccino". I was told it was in stock and would be delivered within approximately 2 weeks.
Almost 6 weeks later on January 9th, 2012, a bedroom set arrived. It was not even close to the colour advertised. I have side by side comparison pictures clearly showing the dramatic difference.
I contacted them in order to resolve this issue. They fully admitted the dramatic difference in colour. I even have emails from them saying, "Regarding your claim, there is a huge color variation from what you received and what is on our site and our supplier's. We have sent pictures to the supplier and we are currently awaiting their response." They then made me wait another week, then told me they would not ship out new set in the correct colour because they don't want to pay the shipping and it would cost me $200 if I wanted to return the wrong-coloured set.
I asked why should I pay $200 to return what they mistakenly sent me?? I was told by Michelle, their claims agent that it was their policy. I asked to speak to a manager and she said the owner Sergei Tashlikowich would call me. He not only didn't call me, he ducted my call for several days.
This company is full of crooks and liars. AVOID! AVOID! AVOID!
The difference between what they advertised and what I received