Infinity Insurance Company Complaint - Regarding an auto claim
ALABAMA -- Am writing you concerning a auto claim . On October 20, 2011 in Atascadero, CA my 2006 FORD TAURUS was struck by a young man who is insured with Infinity Insurance Company. My car was damaged in this accident due to the negligence of their insured who neglected to put his vehicle in park. My vehicle was parked at a gas pump and the insured unattended truck rolled backwards down a hill and smashed into the driver passenger door and quarter panel forcing the passenger rear end into the safety rail surrounding the gas pump causing damages over $10,000.
I have suffered emotionally and financially over this accident, as a result of this accident I have had to make out of pocket expenses for transportation to work as well as school and doctor visit for my daughter. I have had stress related medical issues dealing with this accident and I have had to miss pay from work trying to rectify this matter by following the adjuster advice visiting auto shops to repair this vehicle. Three different auto shops turn me down claiming repairs was too great and would be too costly. For six weeks their adjuster gave me the run around and made this situation more stressful than needed I personally feel that I have been victimized by this company and my needs have been ignored. After speaking too a local body shop he also contact the adjuster and informed him that the car was a total loss but the adjuster insist that this vehicle was repairable and than he proceed once again to ignore what needed to be done and prolonging this claim for a additional 2 weeks costing me more money and stress.
After speaking with INFINITY TOTAL LOHSS SPECIALIST, I was informed that there was a limit issue with this policy and my total loss could not be covered once again I felt VICTIMIZED. The adjuster knew there was a limit issue with this policy weeks before I was informed misleading me to believe that I would be reimbursed for transportation expenses. He knew that this policy would not cover the total cost to fix or replace my vehicle but to lead me on a wild goose chase was an intentional perversion of truth. I FEEL THIS WAS A FRAUDULENT ACT TO FORCE ME TO TAKE AN UNJUST SETTLEMENT. I DO NOT UNDERSTAND WHY THIS COMPANY WILL NOT COVER MY TOTAL LOST.
This company chose to insured an unlicensed driver as a driver who did not have the documentation to prove he knew how to properly operate a vehicle and to insured a vehicle in which HE WAS NOT THE REGISTER OWNER and he had know insurable interest in this vehicle because his name is not on the title or the registration. "Infinity Auto's mission statement is to provide Premier Auto insurance coverage protection for those with a prove record of accident-free driving" This particular individual has never had a Driver License issued to him in the United States or Mexico.
I have request that Infinity settle this claim by certified letter to the President Of Claims as well as the CEO and in return I received a letter from the Total Loss Specialist that was rude and threatening in the attempt to force me to take the settlement. I received a Total Loss Package that included a Local Market Comparable Value Report and there was a monetary difference in their settlement amount compared to the findings of this report. I have tried to negotiate a suitable offer closer to MARKET VALUE which would included damages and financial lost but they refuse to negotiate insisting that I just take the lost. . It has been reported that Infinity Property and Casualty Corporation as of the latest year have had $1.1 billion in revenue. The company has a solid financial base, minimal credit risk, and the ability to meet future claims. I am a single mother living like most Americans from check to check and to expect me to assume such a loss will be a burden to me and my family. I AM ASKING FOR A FAIR AND JUST SETTLEMENT THAT WOULD MAKE ME WHOLE AS I WAS ON THAT PARTICULAR MORNING. I AM ASKING THAT THIS COMPANY ASSUME THE FINANCIAL RESPONSIBILITY FOR THIS ACCIDENT TOO SUGGEST THAT I ASSUME THIS LOST WOULD BE AN ACT OF BAD FAITH IN THE INTEREST OF THEIR INJURED. I BELIEVE ME AND MY FAMILY HAVE PAID ENOUGH EMOTIONAL, PHYSICALLY AND FINANCIALLY.