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Fred Meyer Complaint - Terrible customer service.
Complaint
SPRINGFIELD, OREGON -- The customer service at the Springfield, Oregon store is atrocious. I don't want to single out the specific employee as this was more of a straw to break the camel's back. The employee was scowling the entire time, which, as a former employee of Fred Meyer myself, I can completely understand. The haphazard management and continual "I don't know, ask someone else" guarantees that employees are on edge.
Scowling I can deal with. It was her refusal to greet me, even after I gave a friendly "hello" that was the immediate downturn of my shopping trip. I had left two 12 packs of soda in a basket, and she snapped "this is why you're supposed to take these out of here" at me before slamming the basket onto its side to dump them out. It was my mistake to leave them in there, but that reaction was completely unnecessary and a polite "please take these out in the future" would have sufficed. The only redeeming thing she did was to scan a coupon for my purchase without my asking, and saving 50 cents was not worth the experience.
Unfortunately this is on par with the type of customer service I receive at this location. Most of the cashiers are harried and I only receive a greeting half the time I come. One cashier barely glanced at me, didn't bother to say hello, and complemented the jewelry of someone behind me before I had even paid.
There is no reason to drive across town for the chance at a slightly improved experience at another Fred Meyer store when there is a Safeway, an Albertson's, and a Winco all within a shorter distance and the prices are about the same. I'm done being treated like garbage in your stores.
Scowling I can deal with. It was her refusal to greet me, even after I gave a friendly "hello" that was the immediate downturn of my shopping trip. I had left two 12 packs of soda in a basket, and she snapped "this is why you're supposed to take these out of here" at me before slamming the basket onto its side to dump them out. It was my mistake to leave them in there, but that reaction was completely unnecessary and a polite "please take these out in the future" would have sufficed. The only redeeming thing she did was to scan a coupon for my purchase without my asking, and saving 50 cents was not worth the experience.
Unfortunately this is on par with the type of customer service I receive at this location. Most of the cashiers are harried and I only receive a greeting half the time I come. One cashier barely glanced at me, didn't bother to say hello, and complemented the jewelry of someone behind me before I had even paid.
There is no reason to drive across town for the chance at a slightly improved experience at another Fred Meyer store when there is a Safeway, an Albertson's, and a Winco all within a shorter distance and the prices are about the same. I'm done being treated like garbage in your stores.
Comments:
Posted by Alain on 2012-01-19:
Give Fred Meyer some feedback about the problems you've had at this location at http://www.fredmeyer.com/help/Pages/contact_us.aspx Be sure and mention your posting here and remind them that there are competitors where you can/will take your business. If you get a chance (and, hopefully, a response), let us know what they say.
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