Jeld-Wen Informative - Avoid Jeld-Wen windows at all costs
NEW YORK -- We ordered Jeld-Wen replacement windows through Lowe's. Although it was not the brand we initially wanted (classic bait-and-switch) we had seen enough favorable reviews to go along with this brand. Huge error. We ordered vinyl replacement windows that were white on the interior and red on the exterior. The panes were supposed to be two over two. When the windows were delivered, two were completely the wrong size and had to be returned. Others were three over three and not two over two. Many had scratches on the glass and red paint sprayed on the interior portions. The mulling of the frames was sloppy and uneven. Some of the vinyl had cuts or seams where none should be. Out of 17 windows, 14 ad screens that were half and inch too short, leaving an ugly gap at the top of each. How did these things even leave the factory? The installer did his best and we were told that Jeld-Wen would send a representative out with replacement glass with the correct (two-over-two) panes. We were told this would be expedited. It was not. They took their sweet time with this. Weeks later the Jeld-Wen representative arrived with the replacement glass, six panes. This time, only three of the six were correct two-over-two. The others were four-over-four. No one at the factory had bothered to look at the order. And the representative did not even look at what he loaded onto the truck. Lowes blames Jeld-Wen and Jeld-Wen blames Lowes. They still have not addressed the other problems and there is no telling when the correct size screens will arrive let alone when the three remaining panes will be ready. As for the piss-poor mulling, the representative said that that was "normal."
Stay away from Jeld-Wen and DO NOT order any windows through Lowe's.