[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
A & E Factory Service Complaint - Sears & Maytag Beware - Refrigerator
Refrigerator - Complaint
LAKEWOOD, NEW JERSEY -- Unfortunatley for me when I contacted Maytag about a problem with my refrigerator they hooked me up with A& E which in retrospect makes no sense - why would a great brand name want this type of negative association and publicity? Long and short of it is they charged me $240 for labor for putting in a simple relay switch and I got had. Called company and they agreed it was excessive for 30 minutes of work but that's what they charge regardless if it takes 30 minutes or 7 hours to fix. Consumers beware - get estimate first before they arrive, my bad and I paid for it. Hopefully Better Business Bureau will be able to help.
Comments:
Posted by Venice09 on 2012-01-18:
Live and learn. Next time you'll know better. If there's no warranty and you'll be paying the bill yourself, you can choose any service company you want. I wouldn't call the manufacturer for service unless I had to.
Posted by At Your Service on 2012-01-18:
So there's an appliance servicer that makes a house call. Upon seeing the appliance and the type of problem the customer was complaining about, he unscrewed a small service panel and flipped a switch. Everything then worked perfectly. The servicer then told the customer the amount for the service would be $150. The customer exclaimed, "What! All you did is flip a dog-gone switch!" The servicer replied, "Flipping the switch only cost you $1." The customer then asked, "Then what's the extra $149 for?" "That's for knowing what switch to flip," explained the servicer.
Posted by Venice09 on 2012-01-18:
If I wrote this review, I would not be in the mood for jokes. I wonder how the OP feels.
Posted by At Your Service on 2012-01-18:
It isn't. It teaches the principle that one pays for one's background or education.
Posted by Venice09 on 2012-01-18:
I don't think that explanation is something an OP would appreciate.
Posted by SearsCare on 2012-01-23:
Dear Justdafax,
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Robert and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (appliance) is listed under and we will contact you directly. In addition please include your screen name (Justdafax) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Robert B.
A&E Solutions Team
A&E Cares
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Robert and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (appliance) is listed under and we will contact you directly. In addition please include your screen name (Justdafax) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Robert B.
A&E Solutions Team
A&E Cares
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
