HSBC North America Complaint - Terrible, Damaging Response to Identity Theft
SALIANS, CALIFORNIA -- HSBC is the administrator/finance company for a company called Furniture Row. My ex and, apparently, her boyfriend, forged my name to establish a credit account with this company.
I only learned about this some 9 months later, because this was one of those "no-payments for 18 months" financing arrangements. When I contacted Furniture Row, they hastily sent me along to HSBC.
I've been fighting HSBC for nearly 2 years now: this is not my account. It was established fraudulently in my name; they can provide not one single document that in any way ties this account to me, yet they refuse to stop attempts to collect it from me and continue reporting the debt as mine, and as in arrears to the credit reporting agencies.
Like so many other companies, HSBC has much to say about how they are "fighting" identity theft and fraud on their web site, but when confronted with a case of it, the only thing they can think to do, is ignore the facts and attempt to re-victimize the victim of the fraud.
They are leaving me no choice but to seek restitution for slander of credit and other damages, I suppose.