Global Tel Link Complaint - Rip Off On Charges For Calls
OKLAHOMA -- My spouse is an inmate at Hillside Correctional in Oklahoma City. Every time I place more money on my account the recording tells me it is now connecting my call, which it does not. I get disconnected every time and charged for the call. I finally managed to talk with a live person about this, and was told it would take seven business days to get a reply. I haven't heard anything since. this has been an ongoing problem, and the company does not seem to care. I am sick of being charged for a call that I don't get to use. I was also informed that Global cannot credit my phone back the charges because it is a cell phone. I have heard that other inmates have experienced the same problem, but do not know that for a fact. I guess my next step is to call the Better Business Bureau. I wish to add that the rate this company charges is absurd. I wish I could list my true feelings about Global in this letter, but the language is not printable.