Sprint Complaint - Not Notified of Cancellation of Service
After many years of service with Sprint for my cell phone, the company all of a sudden and with no warning discontinued my service. When I finally reached someone who knew what had happened after I spent hours on the phone with various clueless customer service reps(they really use that misnomer), I was told that, although I have the Everything Plan with unlimited use, text and roaming, that I had used the roaming network too much (not sure what "too much" is since they do not quantify it) and they had cancelled my service. No warning call, text or email. I use my cell for business and for my home phone number. It is on all my business cards and website. To make matters worse, the soonest they can get service back on is 24 to 48 hours!!!! There are many ways that Sprint could have handled this, but they chose instead an imperious, callous disregard of my rights as a customer. Outrageous. This seems to be a sign of a company that is struggling to survive and making poor business decisions that imperil the businesses and, in the case of a home phone number in a snowstorm such as we are experiencing, the lives of its customers. They actually have a special department that deals with these canceled accounts but which is nearly impossible to reach. One spends at least 10 minutes and probably up to an hour holding on the phone for someone to answer only to have that agent say they can do nothing. I have made an FCC complaint, would urge others to do so. I would also hope to see a class action suit filed on this. If anyone knows of one in existence, please let me know.