Charter Communication Complaint - Charter = nightmare
I switched our internet and phone service from TDS to Charter two months ago. What a nightmare! The first technician forgot to connect the security system to the phone line, the next person tried to connected it but caused short circuit. I have to call the ADT person come to fix it (they have to order the parts and it took several weeks!). The phone had problems too. I first thought it was our phone sets, but when I switched to the new phone set, it still has the same problem. I finally realized it was Charter! I called them and they tested it was wiring issue. Now it passed the 30 days period and I have to pay them for their stupid work! I hate Charter! Never again!!!
Company Response on 2/2/2012:
My name is George Vick, and I am a Senior Social Media Specialist at Charter. This is unacceptable to us. We certainly aren’t in business to inconvenience our customers. Please send an e-mail with the name, address, and phone number on your account to Umatter2Charter@chartercom.com. In the subject line, please put "My3Cents - George" so I can keep an eye out for the e-mail. Once I get the account information, I will see what we can do about the bill for you. Again, I am very sorry that you had this experience and look forward to addressing all of you concerns.
Senior Social Media Specialist - Charter
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