Efaucets.com Informative - Customer Service: non existent at best, insulting at worst
RACINE, WISCONSIN -- I ordered a glass shelf for the bathroom from efaucet's website in July 2011. When I hadn't received it in September, I called customer service. After trying to contact them five times, I finally got a response in which they said it would ship by October 1.
When I didn't receive it by the end of November I wrote them and asked them to cancel the order. They wrote back, gave me a new shipping date of 12/16, and I wrote back and said, no thanks - I just wanted the order cancelled.
I received the shelf on 12/27. I called customer service and asked for a prepaid shipping label so I could return the shelf. After three weeks of emails in which they told me "no" in various ways and for various reasons, I was told if I had read the fine print I would have seen I could only cancel "special orders" by calling to cancel - not by email. I pointed out they had clearly received my email cancelling the order, because they answered it. And their email said nothing about me needing to call them to cancel. They refused to send the prepaid lable.
Their service was so very blatantly bad that I am unwilling to return the shelf because I think it's likely they'd find some way to keep from refunding my money. Sure, I'm out $120 for a shelf I don't want. But I figure that's better than being out $120 for a shelf I don't even have.