Empire Today Complaint - Warranty Ignored - Good Job Empire - Laminate install
Laminate install - Complaint
CALIFORNIA -- I had some work done in the house by Empire before, and I had no complaint about it, so I called Empire for some more business. I was under the impression that I will have a pleasant experience as before, but I was in for a ride this time. May 2011 is when it all started, the salesmen showed up, and gave me a pressure squeezer must spend money today or else all prices will skyrocket... Yeah I bought into it. Got the papers signed money was placed in the guys hand, and the rest upon completion of work. The crew showed up with one guy able to speak English and the rest, well, not too sure, but I cared less since I am more concerned about quality work, then if the installers can talk at all. They proceeded to tear out my good carpet, and start laying the laminate. The tools they used would make an OSHa representative pull out a thick pad and would have a field day writing up all the problems, no blade guards on saw, no protective eyewear, the cord they used was ductaped and electrical taped in several spots. I should have guessed how this will turn out... Anyhow, the foreman of the group explained that the floor must be level grinded all the highs, and the lows should be filled so the laminate will not "bounce". They spent a good hour and a half grinding, but no fills.
I guess it was all well, and they layed the padding and the laminate. It was getting into the afternoon, and I told them I was allergic to mosqueto bites, and to keep screen door closed. They managed to poke a big hole with their fingers through my screen door damaging it. At 10:30pm they called it a day, and wanted me to sign papers, which I did, but I told them I can't really look at it over since I am tired, and will look at it the next day. Next day I find that the laminate bounces in several areas, and the loining area to the kitchen its totally crooked. Manager came out takes pictures, sets up appointment for crew to come out to fix. Crew comes back (even after I told manager not to send same crew)... they tear up half the area, and hall to patch the lows, put cement down and try to smooth it out, replace laminate. They discover that the worker who was on the job where the kitchen meets the room has cut things short, and that is why the transition is crooked to "cover up" this mistake. While they were ripping the floors up to do this repair, they manage to scuff up my walls where the 4" wood toe boards go around the base of wall. After they left, I called the manager back up to complain about this terrible job. She looked at the screen, looked at the walls, looked at the way they placed one door stop so the door know would hit the wall. She took pictures, and left, but no call back. I re-innitiated the contact around Sept 2011 and supervisor said they were waiting for me to get a third party for estimate on repairs, which I did for the walls, and screen door. They said they will credit account. No credit. Called back. Oh now its a check they are sending. No check. The company insisted again on their third party to check what I was talking about, cause they probably had no clue what the manager did with the picture, and her notes on this issue. Third party comes out discovers laminate is defective. Empire decides to replace it. But in order for them to replace an In Warranty I must sign a form that I will promise not to post a gripe, I will not talk about my problems. I refuse to have my freedom of speech trampled. HERE IS MY GRIPE EMPIRE! They want me to sign a form prior to installation that says they did a good job! Amazing. I feel this is a threat, and let them know. The crew finally comes out, a manager is with them, and we talk calmly about this nonesense, and watch from 8am till 4pm as the laminate goes into the room. I watch as the crew removes molding and tear more paint off my wall further damaging my property, and I point this out to the manager. This is a different crew as before. (by now you could guess Empire has NO WORKING CREW, they SUB CONTRACT!!!!) These guys lack of OSHA safety is as the others. No safety what so ever, and I point this out to the manager. I inspect the install. Run my hand accross the laminate where is is supposed to be a smooth transition, but its rippled. I say nothing except to have the manager run her hand through it. Then the foreman... they both feel the same low quality of the material. (another bad batch???) Then I point out the flexing areas, and I ask one of the workers if that could be fixed, and he said, yes but the whole floor needs to be taken up. I said "go for it! Fix it" they look at each other as if I asked them how magnets work? The manager calls another manager on the phone we wait about 20 min for response. Offer on table is to pick a different material, maybe that is not impacted with low quality. A few days later she shows up with another sales representative and samples. We pick the material, and she said her manager still has to approve this. I get an email from the manager, with a contract attached (as before trying to get me to sign a "you can't talk, post about your gripe" paper, and that I will make sure the California State Licensing board will be notified that all is well PRIOR TO INSTALL. Come on.... if it was maybe AFTER, but before? No thanks! I sent a letter back stating that there were 4 options and I am willing to go either way. First option was to just replace the laminate with the laminat we picked originall, give me money to repair damages to house, and I will not sign any documents. Second was replace laminate with the new pick of laminate and they still give me money to repair my property, and I still do not sign documents. Third was to give me back my old carpet wich was in good to excellent shape, and give me full refund, and some money to repair my property, and I will not sign any documents. The fourth was lets go to court and see how a judge likes a company not honoring warranty they claim to support. The date was set up for install and it was January 19th 2012 nobody showed up. By not showing up she has made her statement well known to me, and now to the world where Empire Today stands. Their warranty is nonexistent, and a consumer must go to extreeme measures to get anyone moving in the way so the warranty is upheld.
If the representative of Empire Today dares to write any smart comment to contact her on phone or Email, its pure fradulent, and I have tried over the past months to get results. It is not working!
I do hope Lawyers are reading these "gripes" if you want work, please contact me. Los Angeles, California area. Looking forward to discussing legal action against Empire today with you.