Sony USA Complaint - Sony sells their Sony Extended Service Plans to a hidden aftermarket company named Service Net that is a nightmare to deal with.
NEW YORK, NEW YORK -- Sony sells their Sony Extended Service Plans to a hidden aftermarket company named Service Net that is a nightmare to deal with.
I have had two Sony XBR 52-inch TVs fail after just owning them for twenty months and I have a so-called Sony Extended Service Plan on the Sony Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen.
Sony Extended Service Plan is written on the front of my service plan in large letters.
I had my Sony Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen fail just twenty months after receiving it.
I have paid Sony $350.78 for the Sony Extended Service plan because my Sony Bravia XBR KGL-52XBR4 52-inch 1080p LCD Flat Screen that I paid $3400.00 for failed within twenty months.
In addition, I had to spend over a month going through hoops getting it replaced even though Sony knew that it had a bad panel and would fail when I purchased it.
In trying to get the latest failed Sony XBR replaced I find out that the so-called Sony Extended Service Plan is not a Sony plan but one that Sony has sold to a very dishonest company named Service Net.
Service Net will not replace the Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen with a XBR set in fact they told me that I had three choices.
1.Accept a lower quality set Sony KBL55HX729.
2. Accept a check for $1575.76 that I do not even know will clear the bank.
3.They would do nothing and I would lose everything.
Out of fear that I would lose everything including the $350.87 I paid for what was represented as a Sony Extended Service Plan I was forced to accept the lower quality replacement set.
After the nightmare dealing with Service Net I have been trying to get Sony to help.
I have written to Howard Stringer President of Sony, Nicole Seligman vice President Sony, and, Robert S. Wiesenthal Vice President Sony. They can be reached @ Sony USA 550 Madison Avenue New York NY 10022. Ripoff.com, the Colorado Insurance Commission, all of the local news stations in Denver Co. and numerous others.