Sony USA Complaint - Sony sells their Sony Extended Service Plans to a hidden aftermarket company named Service Net that is a nightmare to deal with.
NEW YORK, NEW YORK -- Sony sells their Sony Extended Service Plans to a hidden aftermarket company named Service Net that is a nightmare to deal with.
I have had two Sony XBR 52-inch TVs fail after just owning them for twenty months and I have a so-called Sony Extended Service Plan on the Sony Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen.
Sony Extended Service Plan is written on the front of my service plan in large letters.
I had my Sony Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen fail just twenty months after receiving it.
I have paid Sony $350.78 for the Sony Extended Service plan because my Sony Bravia XBR KGL-52XBR4 52-inch 1080p LCD Flat Screen that I paid $3400.00 for failed within twenty months.
In addition, I had to spend over a month going through hoops getting it replaced even though Sony knew that it had a bad panel and would fail when I purchased it.
In trying to get the latest failed Sony XBR replaced I find out that the so-called Sony Extended Service Plan is not a Sony plan but one that Sony has sold to a very dishonest company named Service Net.
Service Net will not replace the Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen with a XBR set in fact they told me that I had three choices.
1.Accept a lower quality set Sony KBL55HX729.
2. Accept a check for $1575.76 that I do not even know will clear the bank.
3.They would do nothing and I would lose everything.
Out of fear that I would lose everything including the $350.87 I paid for what was represented as a Sony Extended Service Plan I was forced to accept the lower quality replacement set.
After the nightmare dealing with Service Net I have been trying to get Sony to help.
I have written to Howard Stringer President of Sony, Nicole Seligman vice President Sony, and, Robert S. Wiesenthal Vice President Sony. They can be reached @ Sony USA 550 Madison Avenue New York NY 10022. Ripoff.com, the Colorado Insurance Commission, all of the local news stations in Denver Co. and numerous others.
More Reviews on Sony USA: