Electrolux Complaint - Electrolux Fridge Ruins Wood Floor, Customer Service Doesn't Care
Bought Electrolux fridge as it was the only one that would fit under an oddly placed cabinet...seemed fine until the freezer bottom started forming ice, which somehow melted onto our new wood floor. After dealer repaired the fridge, we called Electrolux to file a claim for the property damage;they sent a long list of info they would need (bill of sale, service ticket etc) within 30 days. Sent it, but get this-they want the original parts that were replaced. Depending who you talk to at the dealer, they were either discarded or sent to Electrolux. So of course I don't have the parts, and on that basis they "regretfully" deny our claim. Meanwhile we either leave the floor the way it is or shell out $1000.00 to have it sanded down and refinished...
These are overpriced junk-stay far far away.
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