KFC Complaint - Fall on premises
MALDEN, MISSOURI -- I went to the Kfc at Malden, MO as I was entering the restaraunt I stepped on the curb and the curb crumbled on the end and I fell down. It skinned my face, cut my hand and skinned my knee. I went in and told them I fell on their lot and the waitress said ok do you want a band aid. When I went back to the car and my husband saw me bloody and bruised he went inthe restaraunt with me and asked to see the manager. The waitress sent for the manager and when he came up to the counter, we told him what had what happened. He just said he wasn't responsible. My husband asked him to look at the curb so he could see it needed repaired. The manager's name is [snip], he was very rude and said again that he wasn't responsible but he did go out with us finally. When he saw what we were talking about all he said was "that's why its painted yellow so that you won't step on it." My husband was very upset because I was hurt and bleeding so he told him again that it should be fixed and again Mr. [snip] said that's why it is yellow and if you take a step toward me I will call the police and have you arrested! This is no way for a manager of a restaraunt to treat his customers! Mr. [snip] was rude from the time he started talking to us was clearly not upset because I was injured. I am writing this complaint for the way I was treated by the manager, not for my injuries I received from the fall. This not the way a manager should treat people, he was horrible in the way he spoke to us and treated us. I feel that I was treated terrible by him and will not go back and I will tell people how I was treated. I am a certified food manager and a human being and I know how to treat people and that was definitely not the case here! It was very clear that I was hurt and having difficulty breathing because the fall had knocked the wind out of me and blood all over my hand and pants, where was the compassion for a person in this case, how many other people would want such a rude manager talking to them?
As much as I have always loved KFC food, I think it will be a long time before I ever go back to one because of the way I was treated in this whole incident. This type of person shpuld not be a manager or deal with people.