Macy's Complaint - Refund - Undelivered Merchandise
NEW YORK, NEW YORK -- The end of November I ordered a Jacket for my son as a Christmas gift. After two weeks of waiting for delivery I checked the Macy's web site and found the tracking number for UPS. The tracking number said that the merchandise was never received by UPS for shipping. I than called Macy's and after 3 attempts at asking them to find the jacket they finally admitted that the Jacket was never sent out. They apologized and promised a refund to my Macy's charge account. This was right before Christmas so I bought another jacket on my Macys charge.
A few weeks later I received a exchange card from Macys in the mail for $149 the price of the jacket. I was promised a refund but was given a gift card ( they call it an exchange card ) for the amount instead. I am so annoyed at this since this was not my fault it was their error. So the money I would have spent for the jacket is still on my charge and I went out and bought another jacket thinking that I would be refunded for the first. Now I have the price of two jackets on my charge.
Macy's should not be allowed to give gift cards for refunds it is a way for them to keep you in debt, now I have an additional $149 on my charge plus outrageous interest. There should be a law about how stores can refund money especially when it was their error!!!