Walmart Complaint - Return policy NOT on receipt
JACKSON, MISSISSIPPI -- My husband and I returned an Xbox purchased during Christmas. I had every intention of keeping it, but my 42" TV went out that I was going to use it on. The only other TV's were much smaller and I planned to "work-out" with it. Well, apparently Walmart displays this big 90 day return policy w/ receipt and in very, very tiny print it states 15 day return policy on electronics. This is the big problem: a) The electronic policy is not written on the receipt. b) the cashier NEVER mentioned the policy. c) NO policy is posted in the electronics department. d) I had a receipt. e) THE XBOX WAS NEVER OPENED!!!!!!!!!!!!! f) the CSM insisted we call the warranty company about an unopened Xbox, because it was unreturnable, according to Walmart policy. g) the cashier was told by the CSM to open the box and check the serial numbers and make sure everything was in it. DID I MENTION THAT I NEVER OPENED THE BOX!!?
It took a rude csm, asst. mgr and co-manager to understand, why I did not know of a 15 day policy. (actually the rude csm still doesn't get it) she told me I can go now that I got my money back. Oh did I mention they didn't give me $7 back? Walmart need to do a better job of training there employees.