Time Warner Cable Complaint - They Don't Care - Cable Problems
GARDNER, KANSAS -- Our problems started around Thanksgiving when our box continued rebooting so we got a new box on December 2, 2011. But immediately the new box was rebooting even more than the prior box. The first technician came out and could not find a problem. An hour after the tech had left, the rebooting continued so we set up another tech to come out to see about the problems. Over the next three weeks 3 techs came out and one main line service man. Because they could not find the problem they decided that they would call in construction and dig up the main line on December 29, 2011. I was told that I would be called when this problem had been fixed. Because I had not heard anything in two weeks I went ahead and called Time Warner. Customer Service had no clue what was going on and told me they would have to talk to maintenance and get back to me. It is now January 22nd and I have heard nothing. I called yesterday and Customer Service said they could send out another tech. It is scheduled for today. So in summary we have not had cable since December 2nd, but are paying for it. We were prorated on our last bill; however, nothing has been fixed and unless we ask they will not attempt to do anything. It is frustrating when you call and they treat you like it is the first time you are calling when actually I have been dealing with this for a month and a half now. You would think that there would be one person who would work with me until this problem gets fixed. Not only is it frustrating to work with customer service and be on hold for long periods of time, but I’m using my minutes on my phone plan, my time, missing my favorite shows and no one seems to be trying to actually fix the problem. This should not be going on and on as this is your job and you should cater to the customer and not act as if the customer is bothering you.